The Hale Library Help Desk has recently moved - come in and see!
In response, the following comment was received in our Comments Box (located at the Reception Desk):
"The new Library Help Desk location is bad. It needed to be off by itself so students could focus on getting help or asking questions. The new location is in the middle of a busy area, it is no longer an oasis of calm. The desks do not match the decor. The staff who sit at these desks must hate being in the middle like that. Put the desk back!!"
Comments left by our patrons are very important to us and we appreciate all the ones we receive, especially when we are able to respond. The Head of General Information Services, Laurel Littrell, provided the following response to the above comment:
"Thank you very much for the comment made about the library help desk. We appreciate that you care about these things and give some thought to our library environment! That is helpful and important to us.
The reason we moved the Help Desk is primarily because that 'oasis of calm' was bypassed by many patrons who didn't know we were there! We have traded off the quietness of that corner for greater visibility. As we pondered this decision, we visited a number of newly or re-designed libraries in the area to study their entry way layouts, and all the libraries except one had a help desk directly in front of the main entrance, not off to the side as ours was. The one library that didn't have this layout expressed similar difficulties that we were facing and is considering a similar change.
This move is an experiment, and one step in what we hope is a greater re-design project for the library entry way. We are also a work in progress, and have ideas to spiff up the area with some additional decorations to improve the appearance.
As we live with this for a while and make other changes, please continue to offer feedback! If you are interested, we would love to talk with you more about your ideas about the library and suggestions for changes. We definitely want your input to keep coming!"
Remember everyone, we love to have your feedback so keep those comments coming!