Service Status

Wiley Online Library Down

UPDATE: Wiley is up and running again. Thank you for your patience.

Please be advised Wiley Online Library is down this morning. This affects both Get It links and the Wiley link in the A-Z list. Connections are either painfully slow or are not made at all. I am in contact with Wiley support, but there is no word as to when linking to Wiley Online will be back to normal.

Get It Link Errors

This issue has been fixed as of 1:16 PM 1/25/2013. All Get It links in the catalog should be operating normally.

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The Get It Links in some SFX records in the catalog are failing. This is due to an incorrect URL. If you run into an issue following the Get It link in a catalog record, replace the URL's prefix from http://getit.lib.ksu/sfxlcl13?url to http://getit.lib.ksu.edu/sfxlcl3?url and you should be directed to the Get It menu with no further issues.

This is only a temporary fix. We are currently working on the issue and should get it resolved soon. Thanks for your patience.

JSTOR Linking Issue Resolved

Please note the linking issue with JSTOR seems to have been resolved. If you continue to have issues with JSTOR titles in the Get It menu, please report the problem to janehale@k-state.edu.

SpringerLink platform migration Monday, 11/26/12

Update Monday, 11/26/12 at 10:10am:
Access to SpringerLink e-journals via all Get It services has been restored and appears to be working correctly. However, you may still experience slow response times and/or "Unhandled Error" messages from Springer today while their migration process continues. These seem to occur most often during article-level linking. The best workarounds I've found so far are to either reload the SpringerLink page (Ctrl+R or Ctrl+F5 on your keyboard) or wait a few minutes and try again.

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Update Monday, 11/26/12 at 9:30am:
Access to SpringerLink via the Databases Directory is working fine, but access to individual Springer e-journals via SFX (Get It menu, A-Z list, Citation Linker) is not. If you are helping a user with a Get It-related access problem to a Springer e-journal, the best workaround will be going directly to the SpringerLink platform (use the link on the Databases Directory) and browsing to the journal or article in question.

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On Monday, 11/26/12, Springer will be migrating all North American customers to its new SpringerLink platform. This change affects our access to SpringerLink and Springer e-journals, but not to SpringerMaterials or SpringerProtocols.

Remote access to the new SpringerLink platform has already been ensured via EZproxy, so off-campus users should not experience problems different from any experienced by on-campus users.

Springer is implementing a redirect from the old platform to the new platform. Springer has not given us a time at which the migration will occur, but once it is complete this redirect will route all clicks on the old platform's URL to the new platform. This redirect will affect the SpringerLink entry in the databases directory as well as links to Springer e-journals available through the EJournals list, Citation Linker, catalog, and Get It menu. We will be working throughout the day on Monday, 11/26, to transfer linking in these locations over to the new platform. However, there will be some period of time when users must rely on the redirect in order to access the SpringerLink content they have requested. We have not been able to test the redirect since it is not yet in place, so we can't predict how well it will work for all our methods of accessing SpringerLink content.

Springer has indicated that individual accounts on the old SpringerLink platform will not be migrated to the new platform. This will only affect users who have set up individual accounts for TOC alerts, saved searches, and the like. These users will need to create a new account on the new platform once the migration is complete.

Any issues with the migration will be added to this post as they occur.

Citation Linker and EJournals List currently unavailable - UPDATED

Update 1:20pm:

The repair process has finished and it looks as if the EJournals List and Citation Linker are back. Please let me know if you experience lingering issues with these services.

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Update 12:50pm:

We've determined the source of the problem that's preventing the EJournals List and Citation Linker from working correctly. I'm now running the processes that will repair the problem, but they will take a little time to finish. We hope that this will take care of the problem without further service interruption. Stay tuned....

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We've received reports that, as of approximately 11:00am, the Citation Linker and EJournals List respond to user requests with the message "Please try again in a few minutes." We are working to figure out what is going on. The Get It button and Get It menu don't seem to be affected, so if you are looking for a particular journal, try looking for it in the catalog. If it's available electronically, there will be a Get It @ K-State link that opens the Get It menu and takes you to the journal. Unfortunately, there's not such an easy workaround for the Citation Linker. 

We'll update this post as we learn more.

Get It services unavailable Tuesday, September 25, 2012

Update 3:13pm 9/25/12:

As of approximately 2:30 this afternoon, production Get It services were restored when the repair process finished successfully. Thanks very much for your patience!

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Update 12:30pm 9/25/2012:

The SFX repair process continues to run at this time. Obviously this is going a lot slower than we and Ex Libris believed it would. We are in regular contact with Ex Libris while the process is running. At their advice, the production Get It services will remain unavailable until the process is finished, and at this time we don't have an estimate for when that will occur. We apologize for the continued inconvenience.

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SFX's production Get It services, including the Get It menu, EJournals list, and Citation Linker, will be unavailable for approximately 1 hour beginning at 6:00am CDT on Tuesday, September 25, 2012. This outage is occurring in order to run necessary repairs to SFX's weekly update process, which has not been functioning correctly since Monday, September 17.

This post will be updated with further information as necessary.

Problems with Web of Science and the Get It menu

Update 11:05am 9/07/12:
Testing in Web of Science and remarks from other SFX customers indicate that the problem is fixed. If you continue to experience the problem please let me know.

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As of this morning, Friday, 9/07/12, many SFX customers are reporting issues with Web of Science and SFX. We are experiencing some of these issues, too, so if you are demonstrating or teaching Web of Science today, the Get It menu may not behave as you expect.

The Get It button is still appearing in Web of Science. However, when users click the button, they do not see the usual Get It menu. Instead, they see a new window that contains another Web of Science page. The new window may contain more information about the requested article or may be a repeat of the page they were just on. Thomson says this is a known error that they are working to fix as quickly as possible. Check this post for an update when the problem is repaired.

In the meantime, there are a few workarounds. If you are using Firefox with LibX installed, you can generate a Get It menu by searching for the journal title in the LibX toolbar and choosing the option Search Get It. You will need to check the holdings statements in the Get It menu to find the target that offers the article in question. If the Web of Science citation includes a DOI and you are browsing with Firefox + LibX, you will be able to click the DOI and generate a Get It Menu. Finally, you can open a new window and type the full citation into the Citation Linker to generate a Get It menu for the article.

SFX (Get It) is down - updated

Update at 2:45pm:
SFX is still up and should now be stable. Thanks for your patience while we restored this service.

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Update at 2:00pm:
SFX is responding to requests once more but may still be unstable. There are a few unexplained errors we're still working with Ex Libris to try to clear up. In the meantime, if it's working for you, go ahead and use it. I'll update the post again when we are certain that SFX is back to normal.

If you requested any changes to SFX's data yesterday and got a reply that these changes would be in production today, you will not see those changes in production. Part of the restoration process prevented those changes from moving over to production today; we'll get those moved once the system has stabilized.

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Our SFX installation encountered a problem early this morning during a routine data copy process. SFX's unresponsiveness to requests was discovered at approximately 8:00am; the likely cause of the problem was discovered at approximately 9:00am. Ex Libris was notified of the problem and all staff were emailed that the service was unavailable until further notice. Communications & Marketing posted a notice to this effect on the Libraries' Twitter feed at approximately 11:00am.

As of 12:45pm, we are in touch with Ex Libris and have attempted to restore service using several of their suggestions, but have encountered some unexpected errors in the process. Ex Libris is aware of these errors and is investigating.

This post will be updated as the situation develops. Thanks for your patience.

WilsonWeb databases move to EBSCOhost February 1, 2012

As of Wednesday, February 1, 2012, all content formerly offered on H.W. Wilson's WilsonWeb interface will only be available on EBSCOhost. For K-State Libraries, the following resources are affected:

• Applied Science & Technology Index
• Art Full Text
• Biological & Agricultural Index Plus
• Education Full Text
• Library Literature & Information Science Full Text
• Play Index
• Readers' Guide Retrospective

These resouces are already available on EBSCOhost. Until February 1, they will remain available on WilsonWeb. These changes have implications at both the database and the journal/journal article levels. Let's look at them separately.

bX outage Saturday, January 28, 2012

Due to scheduled maintenance, bX recommendations (displayed through Get It Recommends in the Get It menu and in ScienceDirect) will be unavailable for approximately 15 minutes beginning at 10:00pm, Saturday, January 28, 2012. During this time period the Get It menu may be a little slow but will still function.