Service Status

SFX (Get It) is down - updated

Update at 2:45pm:
SFX is still up and should now be stable. Thanks for your patience while we restored this service.

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Update at 2:00pm:
SFX is responding to requests once more but may still be unstable. There are a few unexplained errors we're still working with Ex Libris to try to clear up. In the meantime, if it's working for you, go ahead and use it. I'll update the post again when we are certain that SFX is back to normal.

If you requested any changes to SFX's data yesterday and got a reply that these changes would be in production today, you will not see those changes in production. Part of the restoration process prevented those changes from moving over to production today; we'll get those moved once the system has stabilized.

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Our SFX installation encountered a problem early this morning during a routine data copy process. SFX's unresponsiveness to requests was discovered at approximately 8:00am; the likely cause of the problem was discovered at approximately 9:00am. Ex Libris was notified of the problem and all staff were emailed that the service was unavailable until further notice. Communications & Marketing posted a notice to this effect on the Libraries' Twitter feed at approximately 11:00am.

As of 12:45pm, we are in touch with Ex Libris and have attempted to restore service using several of their suggestions, but have encountered some unexpected errors in the process. Ex Libris is aware of these errors and is investigating.

This post will be updated as the situation develops. Thanks for your patience.

WilsonWeb databases move to EBSCOhost February 1, 2012

As of Wednesday, February 1, 2012, all content formerly offered on H.W. Wilson's WilsonWeb interface will only be available on EBSCOhost. For K-State Libraries, the following resources are affected:

• Applied Science & Technology Index
• Art Full Text
• Biological & Agricultural Index Plus
• Education Full Text
• Library Literature & Information Science Full Text
• Play Index
• Readers' Guide Retrospective

These resouces are already available on EBSCOhost. Until February 1, they will remain available on WilsonWeb. These changes have implications at both the database and the journal/journal article levels. Let's look at them separately.

bX outage Saturday, January 28, 2012

Due to scheduled maintenance, bX recommendations (displayed through Get It Recommends in the Get It menu and in ScienceDirect) will be unavailable for approximately 15 minutes beginning at 10:00pm, Saturday, January 28, 2012. During this time period the Get It menu may be a little slow but will still function.

Updated: Taylor & Francis article-level linking

Update 8/10/11:
Article-level linking to Taylor & Francis Online has been restored with the latest SFX software update.

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Taylor and Francis has released its new Taylor & Francis Online platform, replacing Informaworld:
http://www.tandfonline.com

While redirects are in place to make sure that links to Informaworld e-journals link correctly to Taylor & Francis Online, article-level linking via the Get It button isn't yet optimized for the new platform. These links won't fail but they will result in the journal issue's table of contents rather than the requested article. See this Get It menu for an example.

Article-level linking will be restored when Get It is able to transmit the article's DOI to Taylor & Francis Online. Informaworld did not use DOIs so this functionality is not available for redirection to the new platform. I'll update this post when article-level linking works again.

Note that journal title-level linking from the EJournals list and the catalog are not affected; these links should redirect correctly. Off-campus access to Taylor & Francis Online should not be a problem. Please email me if you have questions or encounter errors.

Abstracting databases will remain on Informaworld for the time being. These are:
Educational Research Abstracts
Ergonomics Abstracts
Studies on Women and Gender Abstracts

EZproxy service outage Tuesday, August 9, 2011

EZproxy will be unavailable to staff and users on Tuesday, August 9, from 3:30pm to 4:30pm for a software update. This update is necessary before the beginning of the Fall 2011 semester and must be conducted during operational hours so that OCLC support is available. Any further information during the update will be posted here; an email will be sent to staff when EZproxy service is restored. Please contact Jamene Brooks-Kieffer with questions.

SFX is down - Monday, April 11, 2011 - updated

Update 7:45pm, Monday, April 11, 2011:
SFX is back up and running. The complete database restore did the trick. We'll be following up with Ex Libris in coming days to figure out the source of the problem. Many thanks to Eric Crenshaw and Harish Maringanti for keeping us on track to recovery!

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Update 4:45pm, Monday, April 11, 2011:
Still down. We ran into some disk space issues while restoring the complete set of backup files from tape to the SFX server. Those issues are fixed and the files are being transferred now. We're also in touch with Ex Libris to determine how late we'll be able to get customer support.
Thanks for your patience!

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Update 12:30pm, Monday, April 11, 2011:
SFX's production instance is still down. Efforts to restore the production instance have failed repeatedly. Ex Libris is advising us to do a full database restore of all instances. We're currently working to retrieve those backup files from tape. We'll know more about the implications of a full restore once we see whether it works.

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SFX's production instance went down yesterday afternoon (Sunday, 4/10/2011) at approximately 3:30pm. Attempts Sunday evening to bring the instance back up failed, as did attempts to reach Ex Libris customer support. As of this morning, Monday, 4/11/2011, the production instance is still down; however, we are working with Ex Libris to get service restored. This post will be updated as new information is available.

The outage affects all services supplied by SFX, including the Get It button, EJournals list, Get It links in the catalog, and context-sensitive OpenURL linking of DOIs, PMIDs, ISSNs, and ISBNs supplied by the LibX toolbar. LibX links to the catalog should be working fine.

UPDATED - No article-level linking to Wiley Online Library

Update 8/13/2010:
The problem described in the original post (below) now seems to be limited to a few journal titles. The majority of article-level linking seems to be working. However, the new Wiley Online Library has stricter requirements for article-level linking than did Wiley Interscience, so users may still encounter "Page Not Found" errors if the source of their OpenURL does not contain enough of the required elements to result in article-level linking.

Original post 8/09/2010:
Changes made to Wiley over the weekend mean that article-level linking to the new Wiley Online Library using the Get It menu is not working. Users will receive a "Page Not Found" error message from Wiley. Journal-level linking is still working, so users should be able to find the desired journal title in the EJournals list and then browse to the desired article once inside Wiley Online Library. Currently there is no timeline for a repair; this post will be updated when the problem is fixed.

bX unavailable Saturday, May 8, 2010

The bX recommender service (aka "You might also like..." in the Get It menu) will be unavailable from 11:00 pm Saturday, May 8, 2010 until 1:00 am Sunday, May 9th for database maintenance.

The bX recommender service (aka "You might also like..." in the Get It menu) will be unavailable from 11:00 pm Saturday, May 8, 2010 until 1:00 am Sunday, May 9th for database maintenance.

bX unavailable Sunday, March 14, 2010

The bX recommender service (aka "You might also like..." in the Get It menu) will be unavailable from midnight to 6:00 am Sunday, March 14, 2010 due to database maintenance.

Get It menu recommendations

Recommendations in the Get It menu will be unavailable on Sunday, Dec 20, 2009, from midnight to noon CST. Other services offered by the Get It menu will be unaffected by this outage.