Service Status

IEEE Xplore adds new features April 1, 2012

On Sunday, April 1, 2012, IEEE will add enhancements to IEEE Xplore, Member Join & Renewal, and the individual account profile manager. Most users will not be affected; however, if you maintain a personal account on IEEE Xplore, note the following changes:

• IEEE Account (personal account) user name change: After the launch, individuals signing in with an IEEE Account user name (the personal account user name which is used to set individual preferences) will be prompted to change their current user name to their e-mail address.
• Saved Searches and Search History will be deleted: All current saved searches and search history records will be DELETED with this release. We encourage all users to copy and paste their saved searches into a document so they can recreate the search after launch. IEEE has communicated to all saved search alert holders about this change. Table of Contents alerts are not affected and will remain active.

Learn more about the upcoming changes:
http://www.ieee.org/newieeexplore

EBSCOhost databases intermittently unavailable Tuesday, March 27, 2012

EBSCO is conducting maintenance today, Tuesday, March 27, and it is causing temporary service interruptions for the EBSCOhost databases. There is no other information available from EBSCO at this time; presumably service will be restored when the maintenance is completed. See any updated information at EBSCO's support site:
http://support.ebsco.com/ 

Wiley Online Library site maintenance March 24, 2012

On Saturday, March 24, 2012, Wiley Online Library will be unavailable for up to four hours beginning at 5:00am CDT.

EZproxy service outage Tuesday, March 20, 2012

EZproxy will be unavailable to staff and users on Tuesday, March 30, from 2:00pm to 3:00pm for a software update. This update is necessary to give us the most current software version and must be conducted during operational hours so that OCLC support is available. Any further information during the update will be posted here; an email will be sent to staff when EZproxy service is restored. Please contact Jamene Brooks-Kieffer with questions.

SFX (Get It) is down - updated

Update at 2:45pm:
SFX is still up and should now be stable. Thanks for your patience while we restored this service.

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Update at 2:00pm:
SFX is responding to requests once more but may still be unstable. There are a few unexplained errors we're still working with Ex Libris to try to clear up. In the meantime, if it's working for you, go ahead and use it. I'll update the post again when we are certain that SFX is back to normal.

If you requested any changes to SFX's data yesterday and got a reply that these changes would be in production today, you will not see those changes in production. Part of the restoration process prevented those changes from moving over to production today; we'll get those moved once the system has stabilized.

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Our SFX installation encountered a problem early this morning during a routine data copy process. SFX's unresponsiveness to requests was discovered at approximately 8:00am; the likely cause of the problem was discovered at approximately 9:00am. Ex Libris was notified of the problem and all staff were emailed that the service was unavailable until further notice. Communications & Marketing posted a notice to this effect on the Libraries' Twitter feed at approximately 11:00am.

As of 12:45pm, we are in touch with Ex Libris and have attempted to restore service using several of their suggestions, but have encountered some unexpected errors in the process. Ex Libris is aware of these errors and is investigating.

This post will be updated as the situation develops. Thanks for your patience.