Ex Libris North America Update: Mark Triest, Ex Libris North America President
Mark Triest, President of Ex Libris North America
2011 North America update
(Mark joined Ex Libris in September 2010)
Accomplishments since Mark joined the company:
Library Directors' meetings:
Oct 2010 through Jan 2011
Aggregated resulting data and analyzed to find short and long term solutions for customers' experiences/problems; themes and responses listed below:
From customers:
Have to do more with less
Need more predictable internal costs
Want to focus on more strategic tasks
Response Timeline:
2010: Total Care - for Voyager, SFX, Primo, Metalib, Aleph
From customers:
How to maximize value from my Ex Libris product(s)?
Help us stay current with Ex Libris's new offerings
Response timeline:
Jan 2011 (at ALA midwinter) - Voyager Plus - Voyager + Primo (most current versions) - www.upgradevoyager.com; benefits of Voyager Total Care plus Primo plus upgrade to most current Voyager version. Similar programs coming for Aleph, MetaLib (May 2011)
From customers:
What does Ex Libris do for small libraries?
Is there training for small libraries?
Response timeline: Voyager Fundamentals training
From customers:
How can we be more involved in the community?
How can I make sure my library stays relevant?
Learned so much from my peers [during the meeting]; how can this continue?
Response timeline:
Summer 2011 - Primo Awareness Campaign - featuring customization best practices and marketing strategies/best practices from peers
Fall 2011: Alma Tour in lots of North American cities at host institutions - still finalizing logistics and dates - will be sending communications out soon
2011 North America update
(Mark joined Ex Libris in September 2010)
Accomplishments since Mark joined the company:
Library Directors' meetings:
Oct 2010 through Jan 2011
Aggregated resulting data and analyzed to find short and long term solutions for customers' experiences/problems; themes and responses listed below:
From customers:
Have to do more with less
Need more predictable internal costs
Want to focus on more strategic tasks
Response Timeline:
2010: Total Care - for Voyager, SFX, Primo, Metalib, Aleph
From customers:
How to maximize value from my Ex Libris product(s)?
Help us stay current with Ex Libris's new offerings
Response timeline:
Jan 2011 (at ALA midwinter) - Voyager Plus - Voyager + Primo (most current versions) - www.upgradevoyager.com; benefits of Voyager Total Care plus Primo plus upgrade to most current Voyager version. Similar programs coming for Aleph, MetaLib (May 2011)
From customers:
What does Ex Libris do for small libraries?
Is there training for small libraries?
Response timeline: Voyager Fundamentals training
From customers:
How can we be more involved in the community?
How can I make sure my library stays relevant?
Learned so much from my peers [during the meeting]; how can this continue?
Response timeline:
Summer 2011 - Primo Awareness Campaign - featuring customization best practices and marketing strategies/best practices from peers
Fall 2011: Alma Tour in lots of North American cities at host institutions - still finalizing logistics and dates - will be sending communications out soon
Finalizing institutions for Alma early adopters - if interested contact Ex Libris
custdev@exlibrisgroup.com (to share with Ex Libris accomplishments on campus for Ex Libris to share more widely)
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