Ex Libris Update: Mattie Shem Tov, President and CEO
Where Ex Libris has been, where it is headed
Current state of affairs (last 12 months):
4900 institutional clients
81 countries
41 national libraries
9 products
500 employees
2010 revenues $87M
Customers:
North America: 2127
Europe: 1699
Central and South America: 611
Africa: 20
Asia: 353
Australia/New Zealand: 121
Customer base by product:
Aleph: 2317
Voyager: 1369
Verde: 221
SFX: 2228
bX: 1014
MetaLib: 1564
Primo: 766
[missed DigiTool and Rosetta]
2010 achievements:
Primo customer base exceeds 750 institutions
Release of Primo Central Index
Alma Partner releases 1, 2, and 3 delivered on schedule
Expanded cloud offerings - VoyagerPlus & AlephPlus
SFX customer base exceeds 2000 institutions
Primo selected for nationwide use in Finland (all universities, archives, memory institutions)
Strategy going forward:
Transitioning to cloud offerings
Complete development and move into general release for Alma
Continue to innovate with Primo and the Primo Central Index
Add advanced analytical services for bX
Expand academic library offerings for Rosetta
Product strategy - same as 4 years ago:
User interface:
Primo moving fast, v.3 relelased may 2010 3.1 released end of second quarter 2011
Primo Central - impressive list of publishers; in a trial and talks with Elsevier to become part of Primo Central Index within the next few months (not just ScienceDirect)
Resource Management:
Alma partner releases are on schedule; planned general release 2012
From on-premises to cloud - a paradigm shift:
Software services made up of business model, application architecture, operating structure
Application architecture issues:
multi-tenancy, software updates, performance, implementation & administration, automation
Status:
new applications - Alma
core applications - Primo, Aleph, Voyager, SFX, MetaLib
Data-related products: Primo Central, bX
Operating structure: cloud and hosting operations center; cloud or co-located
Interdependencies - cloud operations, customer support, professional services
inplementation, ongoing services, monitoring, maintenance and support
Hybrid cloud and on-premises reality
Business model:
Structuring product and service offerings; managing bookings and revenue transition; transitioning existing customer base to cloud/hosted model; retaining customer loyalty beyond initial contractual obligation
also privacy and legal issues not addressed here
Customer stuff:
new customer center interface consolidating customer resources
improvements to documentation
ability to publish support incidents for other customers to see
24x7 system down response center (to actual people!)
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