Librarian about Vermont and the world
As per usual with Ms. West, taking notes is a bit of a reach. Lovely talk, but short on structure and points to record. It is worth mentioning that much of what she spoke about was taking advantage of OS and simple tools to solve the IT problem at hand. Lack of scalability in this approach concerns her.
Riffing on a t-shirt slogan she likes--"I will replace you with a small script"--she spoke for a bit about making technologies a little friendlier to appeal to users. Examples she gave are the 18 pt font WordPress uses for its login box (great for the older set) and the little AJAX lookup Yahoo does when you're picking a username for an account (tells you if your choice is taken and suggests alternatives). It's a neat notion: one need not fix everything, just enough to make it a little nicer and more approachable, gaining the good will of the user.